Frequently Asked Questions

For patrons who can present a Val Verde County Library card and have an account in good standing, computer usage is allowed. (No late fees over $5.00 or long overdue items)

Non-resident patrons are allowed guest passes but must show I.D. to gain access.

Yes. You have two options to renew your titles. Please call us at (830) 774-7595 during regular operating hours, OR you may log in to your account for renewals on the library's catalog. Once on our catalog, you will see a "Login to Your Account" section in the top right corner. 

Your username is your entire library card number, and your password is the last four numbers of your library card, or if you have not set one up, it is your phone number that we have on record. Once you are in your account, under the "Items Out/Renewals" tab, you may renew any materials you have as long as they are not on request for another patron. If you have any questions or concerns, please give us a call at (830) 774-7595. 

Access your digital library account by logging in. After successfully logging in, please search for your desired item and verify its availability. 

The catalog will show available items in green and unavailable ones in red.

After choosing the item, click the "Place Hold" option and select the "Submit Hold" button. Currently, the item is available for reservation. If you encounter any problems, kindly contact us via telephone.

Yes. If we do not have a desired book, you may either fill out an online request or an Inter Library Loan (ILL) form in person.

ILLs do carry a postage fee of $3.50 and usually take 1-3 weeks to arrive. A library card is required to complete either request. Please call the library if you have any questions at (830) 774-7595.

Adults may check out up to 12 library materials, including 5 DVDs.

Young Adults (6th – 12th grade) may check out up to 8 library materials, including 5 DVDs.

Children (3yrs – 5th grade) may check out up to 5 library materials, including 5 DVDs. DVDs do count towards the allotted number of items a patron is allowed.

While the library staff is not trained professionally in technical support, the staff does have a general knowledge of computers and printing. The staff does help as they are available, but due to time constraints, the staff member may have to cut their assistance short due to the responsibilities of their area.

Yes. To receive or send a fax in the library is $1.00 per page. The library does stop charging once the price has reached $10.00, but patrons are welcome to send more than ten pages.

We prefer you bring a valid Texas license or State I.D. containing your local address to the library. You may use a U.S. passport, a Resident Alien card, and proof of address if you cannot provide either. (Water bill, light bill, rent receipt) Library cards are free for first-time applicants, while a replacement card is $1.00.

Patrons can borrow regular print materials and audiobooks for three weeks. Patrons can borrow DVDs for one week. Renewals are permitted as long as no other patron awaits the item.

It is $.10 per page to print in black & white and $.50 per page for color.

Mon. – Thu.: 10 am – 7 pm

Fri.: 10 am – 6 pm

Sat. – Sun.: 1 pm – 5 pm

The library does adhere to all state and federal holidays.

The item accumulates a $0.10 charge every day that it is late. The charge stops once the item reaches $5.00 per item.